By placing an order through Dumeshop you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United States) country.

A. 30-days Return Policy

 We have a 30-days return policy. You have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. Return Process

To start a return, you can contact us at [email protected] or Call Us at +1 302-200-8882. If your return is accepted, we’ll provide you a return label to send the product back to our offices as well as instructions on how and where to send your package. The inspection could take around 1-7 business days. After that, you’ll receive a new product. Once we have received the product we will refund the full amount. If items sent back to us without first requesting, the return will not be accepted.

C. Return Method

Your option to send us your return: By Mail

D. Damaged And Wrong Products Or Issues

• Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.

• For your responsibility (Customer Remorse)

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.

E. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item please contact us at [email protected] or Call Us at +1 302-200-8882. 

F. How Can You Get Your Return Shipping Label

• Defective Product –

Download and Print

• Customer Remorse –

Customer Responsibility

G. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at [email protected] or Call Us at +1 302-200-8882. 

Shipping policy

This policy is applicable to (United States) orders. This
policy is designed to ensure that you are clearly aware of our shipping
policies and procedures. By ordering from this store you accept the policies
contained herein.

A. Shipping Cost

• United
  States: Flat rate of $6.95 USD.

Faster shipping options are available for an additional
cost. Details will be provided at checkout.

B. Transit, Handling & Order Cut Off Time

Generally, shipments are in transit for 3 – 7 days (Monday
to Friday).

Order cut off time will be 02:00 PM Pacific Standard Time
(Los Angeles)

Order handling time is 1 – 3 business days (Monday to
Friday).

C. Delivery Terms

We use the Standard Shipping to deliver the product.

D. Order Acceptance & Pricing

Please note that there are cases when an order cannot be
processed for various reasons. The Site reserves the right to refuse or cancel
any order for any reason at any given time. You may be asked to provide
additional verifications or information, including but not limited to phone
number and address, before we accept the order. In order to avoid any fraud
with credit or debit cards, we reserve the right to obtain validation of your
payment details before providing you with the product and to verify the personal
information you shared with us. This verification can take the shape of an
identity, place of residence or banking information check. We reserve the right
to proceed to direct cancellation of an order for which we suspect a risk of
fraudulent use of credit or debit card. We are determined to provide the most
accurate pricing information on the Site to our users; however, errors may
still occur, such as cases when the price of an item is not displayed correctly
on the website. As such, we reserve the right to refuse or cancel any order. In
the event that an item is mispriced, we may, at our own discretion, either
contact you for instructions or cancel your order and notify you of such
cancellation. We shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your credit card charged.

E. What happens after I place an order

You’ll receive a confirmation email from us after your order
is placed containing your order number and your order receipt. Please check
your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email at [email protected] or Call
Us at +1 302-200-8882 with the subject line “Order
Confirmation Not Received” and someone from our team will get in touch
with you.

F. How do I check the status of my order

Simply track your order using the tracking number we provide
you through email. If you haven’t received a tracking number after 7 business
days, please email at [email protected] or Call Us
at +1 302-200-8882 and we will assist you from there.

G. Change of Address

We cannot change the delivery address once it is in transit.
If you need to change the place to deliver your order, please contact us within
24 hours of placing your order at [email protected] or Call
Us at +1 302-200-8882.

H. Cancellations

If you change your mind before you have received your order,
we are able to accept cancellations at any time before the order has been
dispatched. If an order has already been dispatched, please refer to our refund
policy.

I. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible,
please reject the parcel from the courier and get in touch with our customer
service. If the parcel has been delivered without you being present, please
contact customer service with the next steps.