This policy is applicable to (United States) orders. This
policy is designed to ensure that you are clearly aware of our shipping
policies and procedures. By ordering from this store you accept the policies
contained herein.
A. Shipping Cost
- United
States: Flat rate of $6.95 USD.
Faster shipping options are available for an additional
cost. Details will be provided at checkout.
B. Transit, Handling & Order Cut Off Time
Generally, shipments are in transit for 3 – 7 days (Monday
to Friday).
Order cut off time will be 02:00 PM Pacific Standard Time
(Los Angeles)
Order handling time is 1 – 3 business days (Monday to
Friday).
C. Delivery Terms
We use the Standard Shipping to deliver the product.
D. Order Acceptance & Pricing
Please note that there are cases when an order cannot be
processed for various reasons. The Site reserves the right to refuse or cancel
any order for any reason at any given time. You may be asked to provide
additional verifications or information, including but not limited to phone
number and address, before we accept the order. In order to avoid any fraud
with credit or debit cards, we reserve the right to obtain validation of your
payment details before providing you with the product and to verify the personal
information you shared with us. This verification can take the shape of an
identity, place of residence or banking information check. We reserve the right
to proceed to direct cancellation of an order for which we suspect a risk of
fraudulent use of credit or debit card. We are determined to provide the most
accurate pricing information on the Site to our users; however, errors may
still occur, such as cases when the price of an item is not displayed correctly
on the website. As such, we reserve the right to refuse or cancel any order. In
the event that an item is mispriced, we may, at our own discretion, either
contact you for instructions or cancel your order and notify you of such
cancellation. We shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your credit card charged.
E. What happens after I place an order
You’ll receive a confirmation email from us after your order
is placed containing your order number and your order receipt. Please check
your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email at [email protected] or Call
Us at +1 302-200-8882 with the subject line “Order
Confirmation Not Received” and someone from our team will get in touch
with you.
F. How do I check the status of my order
Simply track your order using the tracking number we provide
you through email. If you haven’t received a tracking number after 7 business
days, please email at [email protected] or Call Us
at +1 302-200-8882 and we will assist you from there.
G. Change of Address
We cannot change the delivery address once it is in transit.
If you need to change the place to deliver your order, please contact us within
24 hours of placing your order at [email protected] or Call
Us at +1 302-200-8882.
H. Cancellations
If you change your mind before you have received your order,
we are able to accept cancellations at any time before the order has been
dispatched. If an order has already been dispatched, please refer to our refund
policy.
I. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible,
please reject the parcel from the courier and get in touch with our customer
service. If the parcel has been delivered without you being present, please
contact customer service with the next steps.